Comments on: DirecTV: Unethical, and Not Too Smart

By: Byron

Byron — Fri, 10 Jul 2009 14:03:42 +0000

In reply to Elton D. @Elton D: Yeah, they have a nice way of neglecting to tell you important things like "you're committing yourself to spend a lot of money, and if you try to cancel, we'll sock it to you." Go ahead and report 'em to the BBB (where their rating is pitiful); it probably won't do any good, but it'll get another person on record as being ripped off by these crooks.

By: Elton D

Elton D — Fri, 10 Jul 2009 05:41:07 +0000

I canceled my DirecTV service today, after being a loyal customer for over 18 years. I couldn’t believe that they are going to charge me $264 for “early cancellation”. Last year, my 17-yr-old receiver box stopped displaying the schedules, and I could no longer schedule programs in advance. After a month of haggeling with their tech support, they suggested that they send me out a new box with new technology, as they couldn’t fix the “software problem” as they called it. NO ONE told me that by accepting that “free” receiver that I had entered into another contract, and that by canceling today, I was in “breach of contract”.

What a bunch of $%@%#%$ crooks.

By: Byron

Byron — Sun, 04 Jan 2009 03:44:59 +0000

Boy, am I shocked…NOT!

By: Cgreene

Cgreene — Sat, 03 Jan 2009 22:23:30 +0000

Directv charged us 416.99 after 7 years of being loyal customer. They said we had a contract. We didn’t. They now are telling us they are issuing credit to credit card company and to wait 5 days. Well after 20 days and numerous phone calls we are still waiting. This company is BAD…..

By: Mark Merritt

Mark Merritt — Thu, 18 Dec 2008 11:16:32 +0000

It reminds me of the commercial where the man is standing at the airline ticket booth and the lady turns around to reveal another face in the back of her head which is saying something entirely different than what she (front face) originally promised him.

The man (customer) says weakly “but…that’s not what I asked for” and I mean weakly.

That is what they are counting on, that we are not diligent or that we are just weak.